As soon as you we have received your order we will send you an order confirmation by email including your order number.
We ship orders Monday – Friday 9am-6pm CET with exception of national days in switzerland.
Kindly note that all orders are subject to payment clearance and stock availability.
EUROPEAN UNION SHIPPING
DHL Express / Standard Delivery – Your order will be delivered to your home address before 6 pm. DHL will give you a call ahead of delivery. The courier will require a signature upon delivery. If your are not available at the time of attempted delivery, you can arrange for a new delivery time with DHL using your tracking number for reference. Kindly note that delivery to rural addresses can result in longer delivery times.
DHL Freight Servicepoint – Your order will be delivered to your local delivery point. A delivery notification will be sent via text message or email when your package is ready to be collected.
Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.
If you refuse your order or if we cannot deliver the goods because of wrong or faulty information, we will deduct the shipping and any other fees such as import taxes and duties that have been added, from your refund.