| Please fill out the return and exchange form and attach it to your return package. |
NO CHANGE, REFUND OR SIZE CHANGE ON PRODUCTS BOUGT ON SALE! So if you are unsure about your size, contact us via email or instgram before you order
ALL SALES ARE FINAL!
Items bought on full price can be changed to another size or color!
Please always contact Pro Horse International by email to info@prohorseinternational.com including your order number before returning any items.
Return shipping is paid by customer
We handle returns and exchanges during business hours 9am – 6pm CET.
SCHWEIZ RETURNS
Pack your order in the original shipping box, or equivalent.
Please note that you will bear the cost of return shipping.
When your item have been received by us we will ship your new one
EUROPEAN/INTERNATIONAL RETURNS
Pack your order in the original shipping box, or equivalent.
Please note that you will bear the cost of return shipping. Once we have received your return safe and sound, we will ship your new item
HOW DO I MAKE AN EXCHANGE?
Purchased items are exchangeable into a different size or color. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Should you be interested in a different style, please return your item(s) to us and simply purchase the new piece separately at Pro horse international.
IMPORTANT INFORMATION
Items must be returned to us in perfect condition accompanied by the return information label.
Make sure all products are exactly as you received them, with tag and seal still attached.
All shoes must be tried on a carpeted surface until you have decided to keep them.
Shoes should be returned in their original, undamaged shoe box as this is considered part of the product.
Please make sure to return the shoes and shoe box inside another solid carton box to not damage the original packaging.
We prefer that items are returned through Pro horse international return service to ensure they are protected and insured during transit. However, you may return the goods by any secure transport at your own risk. If you order the wrong size you are welcome to send us your product back and exchange for another size.
We do not offer cash return on sale items
QUALITY GUARANTEE
If you receive a damaged shipping envelope or shipping bag, film yourself opening the order and show the camera whiteout pausing or changing the angle the camera or your item. This is your and ours insurance if the items you have ordered are damaged by the post, if they are we will send you a new item free. If you cut a hole in the item while opening your packet we will not give you a new item, so be careful when you open. We can not refund or change any products that has been washed with fabric softner